Terms of service

Customer Care

As a small business, I strive to give each customer a personalized experience with my service. I will do our best to help with any issues that arise. Please reach out to me via email at hello@thecharmpost.com if you have questions or need help with your subscription. All I ask in return is kindness and a little patience. Since it is a one-person team working to run this business, the response times are not as fast as larger companies with more employees.

Shipping and Refunds

I mail all envelopes with USPS First Class Mail. Not only does this maintain the personal feel of my letters, but it also the most affordable way for my customers to receive them. Because I use postage stamps, I am unable to offer tracking on my letters. If you are concerned your letter is lost, please check out the Lost Letters page on the website and email me. I will replace up to three months of letters free of charge.

Due to the nature of my products, I do not offer refunds unless the product is unable to be delivered.

Subscription Terms

By subscribing, you agree to our Terms and Conditions. These are the terms:

I) I understand that this is an automated subscription that will continue to renew until I cancel. I authorize Charm Post to charge the card on file for the cost of the subscription each renewal until I cancel. I understand that Charm Post does not issue refunds except in the case of undeliverable products. Non-renewing gift subscriptions will not renew beyond the initial charge.

II) Your subscription can be managed through the account portal via the Charm Post website. Here, you can update your card on file, shipping addresses, and more. You can cancel, skip, and alter your subscription through this portal. For any issues logging in or otherwise, please contact me at hello@thecharmpost.com so I can help.

Account Upkeep & Customer Responsibilities

To ensure smooth and magical delivery of your Charm Post letters, it is the customer’s responsibility to maintain accurate and up-to-date account information, including your mailing address, email, and payment method.

If your address changes at any time during your subscription, you must notify us directly by email. Our system does not automatically update existing or active orders when you update your account profile—only new orders will reflect your updated address. To ensure your letters go to the right place, please reach out so we can manually update your records.

Charm Post is a mail-based experience, and timely delivery depends on accurate information. If an order is mailed to an old or incorrect address due to an uncommunicated change, we cannot offer replacements beyond what is covered in our Missing Mail Policy below.

Missing Mail Policy

Because Charm Post letters are sent via standard USPS mail and do not include tracking, delays or rare losses may occur. If you suspect your letter is missing or delayed:

Please allow up to 3 weeks for U.S. orders and 4–6 weeks for international orders, depending on local postal systems.
If your letter still hasn’t arrived after that window, contact us directly.

We will happily replace any missing letters up to three months from the original mailing date, as long as we are notified within that timeframe. Letters older than three months may no longer be available for reissue.