Returns, Refunds & Cancellation Policy

Returns & Refunds

Due to the nature of our products, all sales are final.

Charm Post produces original printed paper goods that are susceptible to damage through handling and may be reproduced after delivery. For this reason, we do not accept returns or exchanges on subscriptions, past lessons, or any other physical products.

Refunds are issued only in the event that an order cannot be delivered by USPS and is returned to us as undeliverable or otherwise confirmed as non-delivered. Delivery delays, transit times, or tracking limitations associated with USPS First-Class Mail do not qualify for a refund.

Once an order has been processed and payment has been captured, it cannot be refunded due to a customer's change of mind, forgotten cancellation, incorrect shipping information, or other circumstances within the customer's control.

Subscription Cancellations

Charm Post subscriptions renew automatically according to the billing schedule shown at checkout. The renewal date is the 15th of each month. Pre-paid orders will renew at the end of their respective periods unless a "gift" susbcription plan has been chosen, in which case it will not renew.

Customers are responsible for managing their subscriptions and ensuring cancellation requests are submitted before the next renewal. A link to the customer account portal is included in the welcome email and may be used at any time to manage or cancel a subscription.

Subscriptions may also be cancelled by submitting a request through the contact form on our website.

To prevent a renewal from processing, cancellation requests must be received before your next billing date and at least 24 hours before your order enters processing. Once payment has been processed, that renewal is considered final and cannot be cancelled or refunded.

Accepted Methods of Cancellation

We accept cancellation requests through:

• The Charm Post customer account portal.
• The contact form available on our website.

For account security and recordkeeping, Instagram messages, Facebook Messenger, social media comments, and other third-party messaging platforms are not accepted methods of cancellation.

Emails sent outside of our website's contact form may be delayed, filtered, or blocked by our spam protection systems. While customers are welcome to email us directly, only cancellation requests successfully received by Charm Post can be acted upon. If you do not receive a confirmation reply within a reasonable time, we recommend submitting your request again through the website contact form or cancelling directly through your account portal.

Customers are responsible for retaining any confirmation emails or account records relating to their cancellation request.

Cancellation Effective Date

A subscription remains active until a valid cancellation request has been successfully received and processed through one of the approved methods listed above.

Cancellation requests are not considered submitted based solely on a customer's belief that a message was sent. If no cancellation request was successfully received, or if the request was submitted after payment was processed or after the order entered processing, the renewal will remain valid and will not be eligible for a refund.

Questions

If you have any questions regarding your subscription or need assistance accessing your account, we're always happy to help. Please contact us through the contact form on our website, and we'll respond as quickly as possible.