Terms and Conditions
Updated July 3rd, 2021
Customer Care
As a small business, we strive to give each customer a personalized experience with our service. We will do our best to help with any issues that arise. Please reach out to us via email if you have questions or need help with your subscription. All we ask in return is kindness and a little patience. Since we are a two-person team working to run this business, our response times are not as fast as larger companies with more employees.
Shipping and Refunds
We mail our letters using the United States Forever postage stamps. Not only does this maintain the personal feel of our letters, but it also the most affordable way for our customers to receive them. Because we use postage stamps, we are unable to offer tracking on our letters. Please note the shipping estimates at the bottom of our subscribe page. If you are concerned your letter is lost, please email us and we will replace your letter free of charge.
Due to the subscription nature of our business, we do not offer refunds outside of special circumstances. Our automatic renewal terms are listed below our subscription options. Please read them carefully before subscribing.
Referral Program
As of December 1st, 2020, the Charm Post referral program allows subscribers to share their private referral link with other potential subscribers. Owners of the link are credited $6 for each successful subscription under their link, to be used towards their own Charm Post subscription. Individuals who subscribe under a referral link are credited $6 to be used towards their first month's letter.
Account credits are valid only towards automated subscription payments, past letter purchases, or other purchases within the Charm Post website. Balances cannot be transferred out of accounts, traded between subscribers, or moved between accounts.