Customer Care
As a small business, we strive to give each customer a personalized experience with our service. We will do our best to help with any issues that arrise. Please reach out to us via email if you have questions or need help with your subscription. All we ask in return is kindness and a little patience. Since we are a two-person team working to run this business, our response times are not as fast as larger companies with more employees.
Shipping and Refunds
We mail our letters using United States Forever postage stamps. Not only does this maintain the personal feel of our letters, but it also the most affordable way for our customers to receive them. Because we use postage stamps, we are unable to offer tracking on our letters. Please note the shipping estimates at the bottom of our subscribe page. If you are concerned your letter is lost, please email us and we will replace your letter free of charge.
Due to the subscription nature of our business, we do not offer refunds outside of special circumstances. Our automatic renewal terms are listed below our subscription options. Please read them carefully before subscribing.