Frequently Asked Questions

Where do you ship?


Charm Post ships all over the world. If you can receive mail, you can receive Charm Post.




Can I track my letter?


Since I use postage stamps to send my letters, I cannot offer tracking at this time.




How long does it take for a letter to arrive?


It's safe to assume anywhere from 1-2 weeks for travel within the US and up to 3 weeks travelling internationally. We ask that you remember we are a snail mail business! As much as we would love to offer amazing speeds like Amazon's 2-day shipping, unfortunately it just isn't possible at this time.




How do I cancel my subscription?


On your account page, click on "Manage Subscription" and a new window will open and ask you to log in with your account details. From there, under your subscriptions select "Manage" and then "Subscription Settings"




What are the little titles and pictures next to forum members?


Those are badges! Members in the forum can earn badges for certain behaviors and purchases. Badges are awarded by the forum admin, thecharmpost, and are super special! I encourage welcoming, helpful behaviors on the forum and reward members accordingly.




What age is this for?


Charm Post is for all ages! Children 4-11 often click best with our imaginitive material, however, elderly folks and even young adults have fallen in love with Charm Post.




I think my letter got lost. Can you help?


Absolutely! Navigate over to "Say Hello" and you'll find a "Lost Letters" tidbit. Fill out the accompanying form and I'll fix it up for you!




What kind of "Magic" are we talking about, here?


Magic no different than what your child would experience with Disney, Fairy Tales, or make-believe. Everything is 100% child friendly and written to delight the mind.




How do I manage my subscription?


On your account page, click the "Manage Subscription" button. A new window will open and you will be asked to sign in with the account you created at checkout. From there, you can manage payment details, update your shipping and billing addresses, cancel your subscription, or skip a month.





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